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Code of Conduct

Every health system patient, visitor and employee deserves safety and respect. We share the responsibility to create and uphold a safe and healing environment. We take patient safety very seriously and have a zero tolerance policy for aggressive, abusive or offensive behavior.

Our Code of Conduct discusses our shared responsibilities for promoting respectful, safe spaces. As a patient of the health system, you are asked to uphold our Code of Conduct and have access to these patient rights.

We will not permit these behaviors:

  • Verbal, written or physical harassment and threats
  • Racial, religious, cultural or sexual insults, jokes or remarks
  • Physical assault or inappropriate touching of others or oneself
  • Threatening, insulting, aggressive, offensive or intimidating gestures or actions
  • Throwing items
  • Stalking, including unwanted attention or gestures
  • Property damage
  • Possession of weapons or firearms

If we observe or experience any of these behaviors, our staff will determine how best to immediately respond. Concerns about safety may be reported to the police and/or lead to removal from campus or prosecution. We also maintain the right to permanently dismiss a patient from care if these behaviors are observed.

Code of conduct - Spanish language version.

  • Respectful care
  • Complete, correct and full information about your health and your care
  • Participation in your care decisions
  • Confidentiality
  • Security
  • Have a family member and/or personal representative and your own physician promptly notified when you are admitted to the hospital
  • Receive help completing an advance directive and expect it to be followed
  • Be treated in the least restrictive way that preserves your safety and that of other patients and hospital staff
  • Expect hospital staff to be committed to pain prevention and management
  • Receive communication in a language you can understand
  • Consent to or refuse participation in any proposed research study without retribution or difference in the quality of your care
  • Be informed of available resources for resolving problems or questions you have about your care, including Patient Relations and the Ethics Committee
  • Examine your bill and receive an explanation of the charges, regardless of the source of payment for your care

We are committed to respecting and protecting the rights of our patients. Honoring these rights is an important part of caring for you.

Thank you for your support

You will see our Code of Conduct upon check-in or during the e-consent process for visits. We appreciate your support in helping us create a safe environment. Working together, we can protect each other and focus on care and healing.

We offer a variety of appointment types. Learn more or call 913-588-1227 to schedule now.

Related links

Code of Conduct
Discrimination Policy
Health and Safety Protocols
Hospital Visitor Guidelines
Hours and Parking
Late-arrival and no-show policies
Patient Rights
Safety and Security
Notice of Privacy Practices
Fair Use Guidelines
Request An AppointmentCall 913-588-1227
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